Employment Type:

Full time

Shift:

Day Shift

Description:

JOB SUMMARY
This position will be responsible for the overall coordination of services and systems required for an organized, multidisciplinary team approach to the provision of all aspects of stroke care across the continuum.

Job Description

PERFORMANCE DUTIES

Job duties specific to the Stroke Coordinator:
Advances the Stroke Program through planning, organizing, development, and evaluation of its activities. Communicates the purpose, goals, and expectations of the Stroke Program.
Works with the Medical Director of the Stroke Program to facilitate organizational compliance with certification for Primary Stroke Center status as outlined by the Joint Commission on Accreditation of Healthcare Organizations.
Serves as a role model for professional nursing practice in stroke care. Assists staff with problem-solving related to nursing care of stroke patients.
Facilitates stroke- specific audit process on all units that provide nursing care to stroke patients.
Identifies all inpatient stroke/TIA patients through case finding and/or clinical rounding activities.
Participates in formulation of standards of care for Stroke/TIA patients in collaboration with other members of the interdisciplinary team including nursing management.
Collaborates with colleagues from all disciplines to ensure that stroke protocols are initiated and followed, and to identify and resolve quality-of-care issues.
Serves as a resource for all members of the stroke team regarding the organization and revision of stroke care.
Participates in multidisciplinary case review. Coordinates outcomes measurement and analysis:
Maintains a database of clinical information for individual tracking of patient information and aggregate reporting.
Manages database, assuring the reports are timely.
Analyzes data for trends and opportunities.
Works in collaboration with other departments to develop, promote, present and evaluate educational programs for Stroke/TIA caregivers. Leads and participates on committees to ensure the goals of the Stroke Program are achieved.
Participates in development of care delivery systems to assure continuity of care across the continuum through application of clinical expertise and critical analysis of systems.
Maintains responsibility for own continued learning and professional growth. Maintains knowledge of current trends and developments in the field of stroke care by reading the literature, attending stroke seminars and conferences. Maintains a good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions and participate in their resolution.
Maintains confidentiality of information pertaining to patients, physicians, employees and visitors.
Discusses patient and hospital information only among appropriate personnel in appropriately private places.
Behaves in accordance with the Mission, Vision and Values of St. Joseph Mercy Health System. Assumes responsibility for performance of job duties in the safest possible manner to assure personal safety and that of coworkers and to report all preventable hazards and unsafe practices immediately to management.

Other functions/responsibilities – Performance Improvement Lead:

Manages and directs the implementation of organizational quality and safety activities across all assigned areas, partnering with unit and program managers and leaders as appropriate.
Manages the central functions of organizational quality and safety activities for the hospital service associates and collaborates with other medical and nursing departments to implement the SJMHS Quality and Safety Plan.
Reviews quality and safety indicators to facilitate implementation of continuous improvement based on new developments in theory/practice of quality improvement processed.
Works with organizational leadership to evaluate the effectiveness of organizational quality and safety activities
Works with organizational leadership to identify regulatory gaps and works to develop plans to address these gaps and issues.
Collaborates with leadership and colleagues in identifying quality of care issues for complex problems, in order to reach collaborative action plans and outcome evaluations.
Collaborates with frontline staff to identify on-going care concerns and works with them to develop strategies for improvement
Collaborates with Risk Management to understand quality and safety issues identified through the incident reporting system, patient complaints or other venues where issues may be addressed
Partners with Risk Management to conduct Root Cause Analyses (RCAs) or Failure Modes and Effects Analysis (FMEA)
Maintains knowledge of current trends and developments in the fields of quality, safety, and compliance by reading appropriate literature and attending related seminars
Serves as a liaison, guide and coach when necessary to assist unit and program leaders in implementing, organizational quality and safety activities
Lead task forces and teams charged with improving specific patient care or safety issues
Works with existing teams, committees and groups to advance discussions related to quality and safety
Willing to learn new skills and tools necessary to facilitate compliance, quality and safety activities
Designs, teaches and evaluates education programs and quality and safety management as needed
Uses and replicates research relevant to the needs of the patient care environment
JOB QUALIFICATIONS
Education:

Nursing, Pharmacy or other clinical or health care systems background with a 4-year degree in a healthcare-related field; Graduate degree preferred.

Six Sigma training preferred

Experience:

Minimum of two to three years progressively more responsible related work experience in quality and safety activities. Experience with an understanding of key functions of hospital and medical staff departments or services.

Job Knowledge:

1. Advanced interpersonal skills necessary to effectively communicate complex theoretical and technical concepts effectively with a wide variety of individuals.

2. Advanced analytical and computer skills in order to manage project work and data

3. Advanced analytical skills necessary to develop sound recommendations and assist in implementing, improved delivery of care systems, policies and procedures, evaluating clinical practice outcomes and developing educational programs

4. Ability to work with and lead multidisciplinary teams in initiatives to facilitate implementation and measurement activities

5. Ability to integrate information across myriad settings with the goal of standardization (when appropriate), simplification, and reduction of non-value added work and steps

DEMANDS

Moderate to heavy walking, sitting, writing, and typing Moderate amount of lifting and shifting of medical records Ability to deal with stress in meeting deadlines, writing reports and meeting with the medical staff and other hospital departments Flexibility in work procedures and schedules Ability to speak in groups

JOB RELATIONSHIPS

EMPLOYMENT VARIABLES

Reports to Manager of Performance Improvement/Quality Benchmarking External Reporting
Workers supervised- None
Professional Affiliations
Encouraged, but not required

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Quality, Risk Management​​​​​​​& Compliance

Quality, Risk
Management
& Compliance