Senior Consultant, Integration and Operational Alignment

POSITION PURPOSE

Oversees and manages post-merger and acquisition integration activities, operational alignment activities, and project/program management activities for Trinity Health.  Proposes and facilitates activities to support the integration and/or operational alignment of newly acquired or merged/and or existing organizations addressing all facets of the infrastructure (people, process, technology and culture) to ensure successful integration and/or alignment.  Coordinates with System Office teams to identify and realize synergy and/or savings and revenue enhancement opportunities.  Effectively manages and analyzes activities and makes recommendations toward the development of the total complement of synergy, operational and integration and/or alignment initiatives and activities.  Provides oversight of integration/alignment initiatives and activities including budget development and monitoring, executive education, and audit management. Facilitates business owners’ agreement on progress and decisions.  Works closely with System Office functional leaders to ensure alignment of plan, resources, and deliverables.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership behaviors, practices and decisions.

Manages Trinity’s Health strategic and tactical approach to meeting major strategic operational (alignment) and integration priorities.  Serves as an expert providing guidance on interpretation of the operational (alignment) and integration priorities, benefits and risks, and alignment with other strategic initiatives. 

Responsible for the development of the programmatic infrastructure needed to support the breadth of initiatives required to support organizational alignment, including work planning, budget development to support program strategy and deliverables, and staffing requirements.

Provides guidance to RHM and System Office executives in the implementation of operational and integration initiatives (i.e., strategic initiatives, synergy initiatives) by identifying areas that present challenges and opportunities.  Manages and oversees the implementation of large, multiple and complex project initiatives across multiple operating units.

Serves as a knowledge resource providing a thorough understanding of strategic issues and tactical initiatives and ensuring processes, workforce, technology and culture factors are addressed in RHM and System Office plans. Makes recommendations that provide practical options and solutions while considering the impact on processes, workforce, technology and culture.  

Works to ensure alignment in terms of organizational priorities, adequate funding, executive sponsorship, business owner support and staff resources. Applies operational improvement methodologies (i.e., change management techniques, project management principles, process redesign, executive coaching, etc.) or systems implementation methodologies to achieve program and project outcomes.  

Facilitates diverse member interests, teams and groups through strong leadership, communication, collaboration and negotiation abilities to mutual agreeable resolutions.

Prioritizes and coordinates objectives to align with integration and/or operational alignment priorities, budget, resources and timing.  Oversees and participates in cross-functional teams to ensure that key integration initiatives are completed within budget, within scope and on time.

Monitors, measures and reports on budget variances, resource constraints and operational issues in a timely manner.   Works with leadership to develop and implement a plan to remove barriers.

Responsible for on-going communication to customers, senior leadership, managers and staff related to projects, new opportunities, and standardization opportunities.

Keeps RHM and System Office team members apprised through the creation and dissemination of dashboard reports, routine communications and status meetings to ensure project plan and deliverables are met, potential risks are identified and resolved and customer expectations are reached. Responsible for monitoring metrics across multiple customer groups and diverse projects.

Oversees and plans project team members’ work. Assigns tasks and monitors progress.  Provides leadership and guidance assisting in coordinating projects, managing deliverables and resolving risk factors in order to ensure project plans and deliverables are met and adhere to established methodology. Serves as a technical resource in developing, implementing and managing adherence to the Operational Integration methodology. Provides day-to-day problem resolution and troubleshooting.

Serves as a key consultative member of RHM or System Office executive teams.  Defines and manages operational implementation plans for highly complex integration initiatives. Develops, establishes and manages relationships with leaders.  Provides seasoned guidance and consultation to leaders in understanding, embracing, developing and implementing successful change management strategies.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

Bachelor’s degree in business, healthcare or related field and a minimum of five (5) to seven (7) years of operational (line), project management and/or consulting experience with health care preferred clients, demonstrated progressive responsibility in management/project management experience or an equivalent combination of education and experience. Leadership experience managing progressively complex projects and interfacing with executive leadership preferred. Advanced degree preferred.

Minimum five (5) years of experience managing medium to large integration projects with multiple interdendencies, preferably in a health care setting.  Prior responsibility for managing progressively complex change management projects and interfacing with executive leadership.  Post-merger/acquisition integration and operational integration experience highly desirable.

Excellent project leadership, organization, integration and execution skills and abilities.  Considerable experience in planning, formulating and executing strategies, as well as the ability to define program, process or business objectives and scope.  Demonstrated proficiency and expertise to identify, evaluate and articulate operational opportunities, business needs and gaps, plan and implement steps, understand stakeholder interest and provide authoritative consultation.

Proven customer-service orientation. Ability to know and understand customer requirements and exercise judgment in meeting reasonable expectations, particularly when differences of opinion on needs and services, unanticipated contingencies or divergent ideas and perspectives exist.

Strong interpersonal, consultative and relationship building skills in order to initiate and develop productive working partnerships with all levels of management/leadership and staff along with effective vendor interface/management experience.   Ability to effectively facilitate teams/groups of people and influence people through strong leadership, communication and negotiation skills.  Ability to influence results, garner support and tactfully manage complex relationships and influences within and across the organization.  Ability to read the subtle nuances of situations and react/plan accordingly.

Excellent oral and written communication, persuasion and negotiation skills in order to translate technical matters to clinical and operations staff and vice versa; to facilitate communication between diverse groups; to effectively identify; assess and facilitate improvements and resolutions, and to present advisory,  persuasive and authoritative recommendations to all levels of the organization.

Working knowledge of project management, change management, process improvement methodologies and/or executive coaching.  Experience with executive coaching is a plus.

Ability to operate in an ambiguous and highly matrix organizational structure.  Ability to operate in a highly autonomous self-directed manner under frequently changing structures and requirements and work priorities.

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of CHE Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be able to adapt to frequently changing work priorities and be able to balance the needs and expectations of System Office, Regional Health Ministry, and TH leadership and colleagues.  

Incumbent communicates frequently, in person and over the phone, with people in number of different locations on key issues. 

Manual dexterity is needed in order to operate keyboard. 

Hearing is needed for extensive telephone and in person communication.

The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.