Manager, Clinical Pharmacy Programs, Specialty Pharmacy

POSITION PURPOSE- located in Fort Wayne, Indiana

Provides administrative leadership to the Specialty Pharmacy’s Clinical Programs.  In collaboration with physicians and clinical leadership, the Manager is responsible for developing and coordinating comprehensive and integrated disease specific clinical programs pathways.  The Manager provides training and development of Nurses, Patient Care Coordinators, Pharmacists and other members of the Specialty Pharmacy staff on clinically related topics. This role ensures organizational compliance through metric measurement for the Specialty Pharmacy Clinical Staff and reporting outcomes to the Quality Program, Senior Management and Key Stakeholders.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Oversees and leads the Specialty Pharmacy clinical operational and decision making aspects of the program. Develops and implements clinical disease state management programs for the Specialty Pharmacy. Consults and collaborates with other health care providers in the field to develop and implement plans of care to achieve goals and evaluates the effectiveness of the plan by examining patient outcomes. Creates feedback loops to ensure clinical programs are continually meeting the needs of patients, physicians and other key stakeholders, and creates action plans for enhancements. Develops and maintains system for documentation, assessment protocols, and presentation of clinical interventions based on input from internal and external stakeholders. Manages the Specialty Pharmacy clinical duties of nursing, as well as the responsibilities associated with conducting patient assessments, interventions, and coordinating nursing referral care. Defines Specialty Pharmacy clinical program requirements to meet internal (physicians) and external (pharma, payer, 3rd party) stakeholder protocols and contractual obligations, URAC patient management program evaluation and outcome measures, and reporting measures to the Quality Management Committee. Evaluates clinical protocols, patient teaching materials, patient care plans, and recommends changes as needed to ensure adherence and compliance. Provides Specialty Pharmacy clinical direction for all contract implementations, including pharma and payer programs. Supports the overall CQI program, assists in the identification of goals and related client outcomes and the coordination, participation and reporting of activities and outcome result. Develops Specialty Pharmacy clinical competencies for the staff related to clinical therapy management. Provides in-service programs that promote the highest quality of care and services. Provides drug and disease state training ongoing as necessary. Ensures that complete and accurate Specialty Pharmacy clinical records are maintained. Complies with all regulatory requirements, including HIPAA/HITECH Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

Must possess a comprehensive knowledge of Specialty Pharmacy and healthcare, as normally obtained through a Master of Science or Doctorate of Pharmacy degree, and a minimum of 3-5 years of hospital pharmacy or retail pharmacy experience and 2 years direct patient care experience. Clinical practice or specialty residency accredited by American Society of Hospital Pharmacists and/or BCPS certification preferred. Current, unrestricted, Indiana pharmacist license as well as willingness to obtain other state's pharmacy licenses as needed for the operations of the Specialty Pharmacy. Previous experience in a supervisory and/or management role is preferred. Knowledge of home infusion or mail order pharmacy operations is preferred. Knowledge of Microsoft office products, including Word, Excel, PowerPoint and other graphics or presentation software. Ability to interact effectively with all levels of the organization system-wide. Demonstrated exceptional knowledge base in drug information, clinical therapeutics, patient monitoring, pharmacokinetics and research. Written and verbal communication skills to discuss and provide advice/counsel regarding technical or sensitive matters and to communicate effectively with pharmacists, physicians, nurses, vendors, etc. Diplomacy, tact and listening skills are required in addressing and resolving standard issues.   Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be able to set and organize own work priorities, and adapt to them as they change frequently.  Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.  Must possess the ability to comply with Trinity Health policies and procedures. Frequent immobility and/or sitting required for extended periods.  Some bending and stooping required.  Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment.  Requires eyesight correctable to 20/20 to read reports and computer terminals.  Requires hearing within normal range for telephone use. Occasional high stress work.