Epic Application Coordinator (Mgr: Bartrum)-10

Responsible for providing primary support and contact for each application. Coordinates all issues that arise during the project for assigned application areas and provides subject matter expertise and comprehensive knowledgeable in Trinity Health's policies, procedures, and business operations. Works directly with the customer and develops best practice workflows based on decisions from different system decision making groups and translates the information into the application build. Works hand-in-hand with other Epic Application Coordinators, Project Managers, Trainers, and respective Application Managers.


Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behaviors, practices and decisions.

Establishes priorities that align with organizational initiatives. Manages multiple projects simultaneously and adapts to frequent changes in priority. Manages teams to consensus decisions that support organizational objectives

Consults with providers, clinicians, executives and management at all levels in order to provide support for decisions, workflows, new initiatives and other assignments.

Provides critical analysis of data to support assigned program, project and/or engagement and articulates same to colleagues, customers, business owners and all levels of management.

Provides specialized guidance for integration, architectures, system selection, strategy, electronic health and/or financial records, clinical systems implementations and clinical process transformation as needed.

Researches and contributes to recommendations into timing of introduction of new functionality.  Supports upgrade design process and decision-making.

Recommends innovative application solutions to product workflow, patient safety, productivity and financial problems. 

Provides leadership direction for application integration decisions with impacts across applications and clinical / business units.  Assists product teams in development of design and required documentation.

Analyzes business processes and reengineers those processes to improve business and/or clinical needs.

Prepares or participates in the preparation of detailed project work plans and project status reports.

Assists and collaborates with system decision making groups in determining best practice evidence-based workflows, order sets, forms, decision support and other tools that are consistently applied throughout Trinity Health. 

Utilizes performance improvement methodologies (e.g., PDCA, Lean, Six Sigma, etc.) and change management strategies to address gaps in performance, changing technology, regulations, standards and evidence.

Participates in interdisciplinary functional groups that make design, implementation, enhancement and outcome reporting decisions.

Models teamwork within the System Office and with RHMs.  Demonstrates the ability to operate in a collaborative, shared leadership environment.

Assists in the handling of multiple projects/assignments simultaneously and adapts to frequent changes in priorities. 

Actively pursues professional growth opportunities

Utilizes support staff appropriately and adopts new tools to manage projects and documents.

Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.