340B Account Administrator - Specialty Pharmacy

POSITION PURPOSE- located in Fort Wayne, Indiana

This position will be the primary point of contact for all aspects of the Specialty Pharmacy 340B program. Responsible for the day-to-day communication both internally and externally for the program as well as delivering program efficiency and optimization opportunities. Works collaboratively with the necessary teams within Trinity Health and the Specialty Pharmacy to identify and resolve issues in support the program.


Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Oversees daily program management of 340B operations for specialty pharmacy. Acts as a liaison between and provides support to the specialty pharmacy, the health system and 340B TPA Administrators.  Engages with senior leadership and participates in decision-making processes related to the implementation of new 340B processes affecting the specialty pharmacy. Contributes to processes to enhance the 340B program and support the goals of the organization. Conducts and analyzes research related to industry trends, competitor activities, and specific health service delivery systems. Ensures that policies and procedures are updated and incorporates organizational policies and regional, national, state, and federal requirements and guidelines. Serves as a 340B Program Expert regarding program details, policies, and procedures of the virtual inventory processes and replenishment. Assists in the monitoring and reporting of measurements to ensure satisfaction with the 340B Program. Communicates key metrics of the 340 B program and improvement actions to management. Serves as a primary internal and external point of contact for all 340B-related matters. Develops and maintains internal relationships (accounting, finance, legal) and external relationships (vendors) as needed. Maintains and strengthens pharmacy wholesaler relationships by soliciting pharmacy wholesaler feedback and determines process improvement solutions that meet the drug wholesaler's needs. Maintains records of drug wholesaler interactions, records details, complaints, comments, and action taken. Assists specialty pharmacy quality manager to develop a regular compliance audit program for the 340 B program. Comply with all regulatory requirements, including HIPAA/HITECH. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.


Must possess a comprehensive knowledge of the pharmaceutical industry or specialty pharmacy and process management, as normally obtained through a Bachelor's degree in business, healthcare, finance or related field and 3 years of related specialty pharmacy or pharmacy experience. Knowledge of Microsoft office products, including word, Excel, PowerPoint and other graphics or presentation software. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Written and verbal communication skills to interpret and/or discuss technical or sensitive information with internal and external customers.   Discretion in deciding what and how to communicate.  Oral presentation skills to maximize the impact of thoughts transmitted.  Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.


Must be able to set and organize own work priorities, and adapt to them as they change frequently.  Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.  Must possess the ability to comply with Trinity Health policies and procedures. Frequent immobility and/or sitting required for extended periods of time.  Some bending and stooping required.  Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment.  Requires eyesight correctable to 20/20 to read reports and computer terminals.  Requires hearing within normal range for telephone use.  Occasional high stress work.