Employment Type:

Full time

Shift:

Description:

Follows established procedural guidelines to provide a safe and secure environment for staff, patients and visitors. Enforces hospital policies, Federal and State statues, and local ordinances within the context of legal limitations. Provides security services and support to Mercy Health Saint Mary’s through protection of hospital property and safety for patients, employees and visitors. Provides a welcoming and resourceful presence for patients, families and visitors. Displays a high energy, can-do attitude in a highly visible position requiring a professional presence.

Intervenes with disorderly individuals, using non-violent crisis intervention before physical intervention takes place.
Assists nursing staff with clinical ordered patient restraints and management of combative patients.
Performs vehicle parking lot patrols; provides security escorts as assigned and follows procedures relating to parking assignment and institutional policy (06/106 & 06/107).
Greets, directs and specifically assists customers, visitors, patients and colleagues of Mercy Health Saint Mary’s throughout the organization, including emergency room and patrolled areas of the facilities.
Assists with way finding and guidance as needed to promote our mission philosophy. Escorts, patients, visitors and colleagues to and from their vehicle when necessary. Directs customers to appropriate areas of the hospital by physically walking to the area, or engaging another officer to provide escort. Assists with location and delivery of wheelchairs upon request.
Fosters a positive image by promoting Mercy Health Saint Mary’s to patient customers by being knowledgeable about centers of excellence, new buildings, mission, accomplishments, policies/ procedures, services, leaders, community involvements, events. Remains current with events happening within Mercy Health Saint Mary’s.
Provides information and insight, based on observation and communication, with customers to staff as appropriate relating security sensitive issues, awareness of suspicious individuals/activities.
Accurately assesses and articulates incidents or events that require a security report. Interviews individuals involved and takes photographs as necessary.
Responds to panic/security alarms when alerted and provides necessary assistance.
Coordinates work activities with co-workers to establish a positive team atmosphere and accomplish departmental objectives. Participates in continuous quality improvement in assigned area.
Upon authorization by the Director and completion of chemical agent training, may carry chemical agent spray while performing uniform job functions.
Upon authorization by the Director, possession of a Concealed Pistol License (CPL) and completion of Electronic Control Device training, may carry an ECD while performing uniform job functions.
Interacts with law enforcement representatives of Local, County, State and Federal levels.
Performs other related duties as assigned.

QUALIFICATIONS

Education

Required: High school diploma or GED.

Preferred: Associate's or Bachelor's Degree in Criminal Justice, Security Management or related field.

Experience

Required: Six months in a customer service-related role with strong communication and de-escalation skills.

Preferred: One year of experience as a Police Officer, Public Safety Officer, Corrections, School Security, Hospital Security, Public Act 330 Security Police Officer, Corporate Security or Military Experience. Experience in environment of comparable size and complexity.

Certifications and Licenses

Required: Valid State of Michigan driver's license at time of hire, AND insurable under Mercy Health liability insurance guidelines with an acceptable driving record.

Preferred: Medical First Responder (MFR) license, EMT. Michigan Commission on Law Enforcement Standards (MCOLES) certifiable OR certified. Firefighter I certification. Basic Life Support (BLS). First Aid - (FIRSTAID). Certification as a Security Police Officer under Public Act 330. Possession or ability to obtain State of Michigan Concealed Pistol License (CPL).

Other Knowledge, Skills and Abilities

Minimum: No criminal record. Good moral character as determined by a favorable comprehensive background investigation. Physical, mental and emotional ability to execute duties. Able to pass psychological/medical evaluation prior to job offer. Ability to learn and operate all communication equipment. Ability to maintain satisfactory work performance and attendance record. Ability to complete training in Chemical Agent Sprays, Electronic Control Devices (ECD), handcuffs/restraints Pressure Point Control Tactics (PPCT). Excellent communication and customer service skills. Able to thrive in fast paced environment, prioritize projects and work well with customers and complaints. Ability to problem solve and develop constructive/creative alternatives to resolve issues and concerns.

Credentials/Training:

Minimum:

Complete IAHSS Basic Certification (Must be completed within 1st 6 months of employment)
Complete IAHSS Advance Certification (Must be completed within 1st year of employment)
CPI (Must be completed within 1st 6 months of employment)
PPCT (Must be completed within 1st 6 months of employment)
CPR (Must be completed within 1st 6 months of employment)

Computer Competency

Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions.

Physical/Mental

Minimum: Ability to hear speech, distinguish sounds, and speak. Ability to balance, bend, climb, crawl, crouch, kneel, reach, sitting, squat, stand, twist, walk, push wheelchairs. Near vision, far vision. Ability to carry or lift up to 30 lbs routinely, and on occasion up to 50 pounds (20% of time). Ability to push or pull over 50 pounds occasionally (20% of time). Manual dexterity. Ability to stand and walk (80 to 95% of time). Wear a two-way radio (100% of time). Perform detailed tasks with interruptions (50% of time).

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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